Refund and Exchanges

Easy Returns: Save Your Receipt
To return an item for an exchange or refund, the product must be returned back to below address within 14 days of the receipt date in its original condition and packaging.

We do not accept C.O.D. returned packages, they will be rejected upon delivery. If you have purchased a product online or by phone that arrived broken or damaged, please ship it back to us as soon as possible. Shipping charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective or damaged.

Please note that we will not refund any shipping or handling fees or drop shipping charges whatsoever .

Restocking Fees
The return of non-defective merchandise when authorized will incur a 15% re-stocking fee.

We thoroughly inspect each return! We cannot refund money to someone when they have already used the item! It happens all the time and this is to cover us. This is how every online or mail order business operates we assure you. The customer is responsible for any shipping costs and re-stocking fees incurred resulting from a cancellation of an order after it has been shipped. The 15% re-stocking fees are only valid within 14 days of the purchase date.

Condition of Shipment
Unfortunately, these types of items aren't returnable unless we made a mistake in your order or in shipping. In that case, please contact our toll-free number at 1-866-839-1696 for further assistance.

• Used items

• Imprinted Items

• Any opened boxes or packages

• Altered product that are cut, modified, or broken

• Items that you wouldn't buy at a store.
  

If you require more information or require assistance with a return or exchange, call Customer Service at 1-866-839-1696.

*Please note: If there is extensive damage to an item upon delivery, call a InnovativeHeat.com Customer Service Specialist immediately or email us at sales@InnovativeHeat.com  

Your satisfaction is very important to us.

Management